eCommerce Website Maintenance Services

Yes, our e-commerce website maintenance services include website maintenance services for the content management system (CMS) of your e-commerce website. Our website maintenance services include ongoing updates and support to ensure that the website remains functional, relevant, secure, and up-to-date. We provide content updates, software updates, plugin and extension updates, backups, security monitoring, and performance optimization. We allow our clients can choose custom services based on their requirements and budget.

A contract for website maintenance plans totally depends on you. We outline the terms and conditions of the website maintenance service, including the scope of work, fees, timelines, and responsibilities of both parties in the contract. The commitment required for website maintenance plans depends on the specific service package and your needs. Some website maintenance plans may require a minimum commitment of three months or more, while others may be on a monthly basis. The level of commitment may also depend on the scope and amount of work required to maintain the website. Our website maintenance services include tasks such as regular updates, backups, security monitoring, and performance optimization.

We safeguard a lot of confidential information on behalf of our clients, such as their personal data, financial information, marketing plans, and business strategies. To ensure the confidentiality of this information, we take several measures, including non-disclosure agreements (NDAs) with our employees, access controls for authorized personnel only, and end-to-end data encryption. In addition, our e-commerce maintenance service helps ensure physical security. We provide employee training, have a robust third-party vendor management system, and perform regular security assessments. We also conduct various security assessments to identify and address vulnerabilities in our systems and processes. These measures have made us maintain an unbeatable track record of ensuring the safety and security of our client's confidential information.

The turnaround time in ecommerce maintenance services for website support issues can vary depending on several factors, such as the complexity of the issue, the service level agreement (SLA), and the resources needed. We strive to respond to website support issues round-the-clock to minimize any downtime or impact on website performance. The response time for website support issues may also depend on the severity of the issue. However, our seasoned engineers use modern tools and techniques to proactively resolve issues.

The duration of website maintenance can vary depending on the specific tasks involved, the complexity of the website, and the frequency of the maintenance required. It solely depends on the maintenance package you have opted for. Some website maintenance tasks, such as updating plugins or making minor content changes, can be completed typically within minutes. Major updates or redesigns, can take much longer, typically, several hours or even days to complete. To get a better idea of how long website maintenance may take, it's best to discuss your specific needs and requirements with our consultants. They can provide an estimate of the time required based on the specific tasks involved and the frequency of the maintenance required.

Yes, we assign an account manager to all our clients to act as a point of contact and oversee the project. The account manager is responsible for ensuring that communication is clear and effective. Typically, the account manager will work closely with you to understand your needs and goals for the website, gather requirements, and provide updates on the project's progress. The account manager may also be responsible for managing timelines, sharing feedback, budgets, and resources to ensure that the project stays on track. You can communicate with the account manager through various channels, including email, phone, or video conferencing.